Contact information
At PrimeSIM, we provide 24/7 dedicated support for travel eSIM activations, device compatibility, data packages, and network connectivity across Pakistan and international destinations.
Official Contact Channels
-
Support Email: support@primesim.pk
(Average response time: Under 1 hour) -
WhatsApp Live Support: +92 371 9149754
(Available 24/7 for instant assistance & troubleshooting) -
Service Availability: 24 Hours / 7 Days a Week / 365 Days a Year
(Automated instant QR Code email delivery in 60 seconds)
Business & Network Details
- Brand Name: PrimeSIM Digital Services
- Network Coverage: Nationwide Pakistan (Jazz, Zong & Telenor 5G/4G Networks)
- Device Compatibility: Non-PTA & PTA registered eSIM compatible iPhones, Samsung, Google Pixel & Android devices.
Common Support Topics
- eSIM Installation & Activation: Guidance on QR code scanning, line setup, and APN configuration.
- Device Compatibility: Verification for carrier-unlocked and Non-PTA phones.
- Order & Payment Status: Tracking order confirmation, invoices, and payment processing.
- Refund Claims: Requests under our 100% Money-Back Guarantee for non-working eSIMs prior to data usage.